COVID-19 Protocols & Procedures

The safety of our team, our clients, and our patients is our top priority.

We are very grateful that we are still able to provide services and help care for your pets! In order to comply with COVID-19 guidelines, we have adopted a curbside protocol and discontinued foot traffic in the building other than staff. Most of our clients have found this to be convenient and appreciate the safety measures we are taking. Please help us continue to practice safely by wearing face coverings during all interactions and maintaining social distance.

If you have been exposed to COVID-19, have a cough, shortness of breath or fever, or have recently traveled to a high-risk area, we ask that you please reschedule your pet’s appointment. In the event that urgent care is required under these circumstances, please make every effort to have a family member or friend bring your pet in. We thank you in advance for your cooperation and understanding during these unprecedented times.


When you arrive, please call us from the parking lot, and a team member will be happy to assist you. Checking in and out for appointments and payment processing are done over the phone currently. If you have questions and/or concerns, it is helpful to bring a list with you. Once you have checked in, a veterinary technician will meet you at your vehicle or on the porch to bring your pet inside. Please remain in the parking lot in your vehicle during the appointment, unless your pet is dropped off for a surgical procedure. After your pet’s examination, the doctor will speak with you regarding findings and recommendations over the phone or curbside at your vehicle.

Medication & Food Pick-ups:

If possible, please order and pay for your pets’ food and medications ahead of time. You may call us or use the pet portal if you prefer. This allows us time to prepare your order so you don’t have to wait, ensuring that we make curbside service the most efficient and convenient that we possibly can. If you prefer home delivery, just take advantage of all that our online pharmacy has to offer!